Children and Youth on the Front Line

Author: Jo Boyden,Joanna de Berry

Publisher: Berghahn Books

ISBN: 9781845450342

Category: Social Science

Page: 274

View: 5010


This series reflects the multidisciplinary nature of the field and includes within its scope international law, anthropology, medicine, geopolitics, social psychology and economics.

On the Front Line

Author: Stephen J. Frenkel,Marek Korczynski,Karen A. Shire,May Tam

Publisher: Cornell University Press

ISBN: 1501724223

Category: Business & Economics

Page: 320

View: 898


The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy. This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

Judgment on the Front Line

Author: Chris DeRose,Noel M. Tichy

Publisher: Penguin

ISBN: 1101561718

Category: Business & Economics

Page: 288

View: 4759


Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

British Civilians in the Front Line

Author: Helen Jones

Publisher: Manchester University Press

ISBN: 9780719072901

Category: History

Page: 217

View: 6402


This book, the first full-length study of British civilians' behaviour in air raids during the Second World War, challenges a common image of civilians as passive shelterers during air raids.

Nurses on the Front Line

Author: Barbra Mann Wall,Arlene W. Keeling, PhD

Publisher: Springer Publishing Company

ISBN: 082610519X

Category: Medical

Page: 291

View: 9443


This book examines how nurses have responded to natural and man-made disasters in the in the US and Canada over the course of the previous and current centuries. It identifies the care delivered during various disasters; explicates how nurses at the local level intersected with the American Red Cross (ARC), American Nurses Association (ANA), the U.S. Public Health Service, and other federal/state organizations; describes how this intersection changed over time; and analyzes how issues of race, class, and gender influenced the ways nurses and other health care professionals responded to disasters. In each disaster, the safeguards developed, such as urban fire departments and hospitals, were overwhelmed. At the same time, these disasters (see TOC) prompted health care workers, survivors, and civic and private organizations to reflect on the character and speed of responders as documented in letters, memoirs, oral histories, newspaper stories, and professional publications. This book, while asserting that nurses and other health care workers sought to restore stability in the aftermath of a chaotic event, also illustrates how such events can temporarily unravel stable gendered, social, racial, and geographical boundaries while informing and changing professional attitudes to, and standards of, practice. Nine disasters, from the Galveston hurricane of 1900 to the Coconut Grove nightclub fire to 9/11 and Hurricane Katrina, are discussed. Key Features Presents new and revised commentary on nursing's response to key disasters in the US and Canada over the course of the 20th and 21st centuries Captures important disaster episodes in the development of professional nursing Provides perspectives on disaster relief for nursing and women's issues research Discusses interventions in light of racial, ethnic, gender, and professional contexts Advances the importance of disaster responses that are evidence based Integrates witnessing from letters, memoirs, oral histories, newspaper stories, and professional publications with historical analysis

Autism, Access and Inclusion on the Front Line

Author: Matthew Hesmondhalgh

Publisher: Jessica Kingsley Publishers

ISBN: 1843103931

Category: Family & Relationships

Page: 159

View: 6326


The author outlines the problems with improving services for people on the autism spectrum, from specialised schooling to supported living schemes and examines the social issues and attitudes that people with ASDs confront. He includes case examples of young people and their parents who have fought battles for inclusion.

On the Front Line of Life

Author: Alan Bowker

Publisher: Dundurn

ISBN: 1554882524

Category: Literary Criticism

Page: 264

View: 2675


In the last decade of his life, Leacock turned to writing informal essays that blended humour with a conversational style and ripened wisdom to address the issues he cared about most - education, literature, economics, Canada and its place in the world - and to confront the joys and sorrows of his own life. With an introduction that sets them in the context of his life, thoughts and times, these essays reveal a passionate, intellegent, personal Leacock, against a backdrop of Depression and war, finding hope and conveying the timeless message that only the human spirit can bring social justice, peace, and progress.

Soviet Women on the Frontline in the Second World War

Author: R. Markwick,E. Charon Cardona,Euridice Charon Cardona

Publisher: Springer

ISBN: 0230362540

Category: History

Page: 305

View: 6059


This is the first comprehensive study in English of Soviet women who fought against the genocidal, misogynist, Nazi enemy on the Eastern Front during the Second World War. Drawing on a vast array of original archival, memoir, and published sources, this book captures the everyday experiences of Soviet women fighting, living and dying on the front.

Tales from the Front Line of Indie Filmmaking

Author: Peter John Ross

Publisher: Lulu.com

ISBN: 1434802361

Category: Performing Arts

Page: 221

View: 1822


Tales from the Front lines of Indie Film an other assorted tips for the beginning moviemaker has 19 articles, cautionary tales, and Making Of chronicles from award winning filmmaker Peter John Ross, director of "Horrors of War" and several Sonnyboo Productions. A perfect book for the aspiring Camcorder Kubricks and Backyard Spielbergs just starting out.